Case study: The new intranet of Umicore
The journey to build and roll out a personalised, multilingual intranet for a large international group
Umicore is a multinational materials technology company headquartered in Brussels. The company's new intranet is based on Office 365 and was launched end of 2018. Raf Hendrickx and Quentin Poncelet managed the project and will talk about the achievements and the lessons learned along the way.
Raf Hendrickx and Quentin Poncelet (Umicore)
Managing Babel – Making search work across multiple languages
Although the default language for a multi-national company may be English, important content relating to regulations, compliance and employees could be in a number of different languages. Research suggests that decisions on what language content should be published in is often left to managers in the absence of corporate guidelines. As a result content in some languages may not be searchable and becomes invisible. Searching across multiple languages brings challenges of governance, content quality, indexing technology, the potential requirement for multi-lingual taxonomies, cataloguing employee expertise and effective user interface design. Understanding and balancing corporate and user requirements is essential in managing the search user experience.
Martin White (Intranet Focus Ltd.)
One size does not fit all: how to make the intranet relevant to all your employees?
From the reception desk to the facilities department, and from finance to the boardroom: there are at least seven distinct groups of employees in each organisation. Of course, your intranet or digital workplace should service all of them. But what do your colleagues actually need from your digital workplace? What are the similarities and differences between the various groups? Based on data from four different Dutch and Belgian organisations, this presentation shows you what employees require from their respective intranets. And it will help you find out what your colleagues need from yours.
Christiaan Lustig (Brayton House)